xCreate™

Cruise management
mobile solutions

Unleashing operational
excellence at your fingertips

Designed to fully optimize your cruise and hotel management processes, our mobile apps provide end users with tools to perform tasks on-the-go. Our innovative solutions feature real-time updates, offline capabilities, seamless service management, and user-friendly interfaces.

User-friendly

Automatic data syncing

Minimal training required

Secured access

Customizable

Frequent updates
and enhancements

xMobile™

xCreate™

xInspector™

xButler™

xCreate™ – allows users to create service and work orders from their mobile device in real-time. Any user with the app can quickly address a guest complaint or maintenance task and automatically have the ticket routed to the appropriate department for resolution.

Product features

Effortless Issue Generation

xCreate™ seamlessly integrates with IssuTrax™ Web’s defined “Issue Classes”. The application offers intuitive hot keys, and clickable issue types, allowing a quick and effortless creation of common or repetitive issues. With a user-friendly interface mirroring IssuTrax™ Web’s functionality, xCreate™ ensures consistent data entry and validation.

Real-time Sync Integration

xCreate™ is optimized for mobile devices, offering compatibility across various screen sizes, including smartphones and tablets. The application operates in real-time, requiring a Wi-Fi connection for functionality. Issues created with the application immediately synchronize with IssuTrax™ Web and with xMobile™.

PMS Integration

Leveraging identical business rules as the web version, xCreate™ seamlessly supports guest service issues, including interfacing with shipboard PMS to search for guests and to capture guest name, loyalty level, booking number etc. and link them to current issues.

Enhanced Multimedia
Captures

With xCreate™ users can use their device’s camera, to capture and attach pictures relevant to service orders. Additionally, they can record voice memos for further issue documentation. During the service order creation, the app intelligently checks for duplicate and repeat issues, presenting them to the user for confirmation and validation, ensuring accuracy and efficiency in issue capture and management.

Benefits of xCreate™

Real-time
ticket creation

Create tickets instantly to address issues as they arise.

Swift guest complaint logging

Log guest complaints efficiently for prompt resolution.

Immediate synchronization

Seamlessly sync with IssuTrax™ Web and xMobile™ for real-time updates.

Multimedia
support

Capture pictures and add voice recordings to reported issues for thorough documentation and resolution.

Frequently asked questions

How do I see the issues created with the xCreate™ mobile application on the web?
The xCreate™ mobile application operates seamlessly in an online environment, ensuring that any issues generated are instantly mirrored within the IssuTrax web platform.
Can I create guest associated issues?
Yes, the application is flexible, and guest associated issues can be created. Even more, emojis can be also captured to record the guest’s mood.