How do your web products improve guest service?

Guests can manage their bookings, update personal details, register payment methods, and select excursions from anywhere, at any time. This self-service approach provides greater flexibility and reduces the need to contact customer service, leading to a better guest experience.

Can your web solutions be integrated with our existing website?

Yes, our solutions fully support corporate branding and can be seamlessly integrated into your existing website. Our products are built with SPA (Single Page Application) technology, ensuring dynamic content updates and a smooth user experience.

Web & API products

Q: What kind of web solutions do you offer for the cruise and travel industry?

Our web products include comprehensive portals for both guests and agents. Guests can book cruises, manage their bookings, update personal information, and customize their cruise experience, while agents can access a secure booking portal to manage reservations. We also provide API solutions for full customization.

Enhancing Cruise Bookings and Guest Experiences

Supporting the API-First Approach, providing secure RESTful APIs and XML Web Services for scalable external integrations. This allows cruise lines to benefit from greater flexibility and offer customizable solutions to their guests and agents.

User Access

Flexible Scalability

OpenAPI Compatible

Granular Access Control

cruisePAL API introduces better-organized endpoints and resources, enabling more precise, granular access control at both the endpoint and method levels. Besides, API access can be granted or restricted at the command or query level for each API user or user group. Access to data is determined by user credentials and restricted to the associated Agency or Company. By default, users can only access their own reservation data. Additional rules may limit access to specific events, itineraries, rates, sale items and more. System or facility owners can be granted broader access across agencies.

Full flexibility for Custom Web Applications

Unlock seamless integration and customization with our efficient API, empowering businesses to build tailored web applications that enhance functionality, streamline processes, and drive innovation.

Modern REST API with OpenAPI standard

In cruisePAL, the existing CRS API logic is exposed via a REST JSON API that adheres to the OpenAPI standard. This ensures compatibility with widely used tools for API client generation across multiple programming frameworks and provides well-structured, interactive documentation to simplify integration efforts.

Product features

API

cruisePAL API provides cruise lines with the ability to fully customize and manage their booking process using an external web development company. The simple XML format enables a third party integration to design and fully customize the web form layout and booking sequence. The full API documentation is provided and we work in conjunction with the external Web Development Company to implement this module.

Frequently asked questions

What can cruise lines do with cruisePAL API?

Cruise lines can create comprehensive portals for both guests and agents. On a guest portal, customers can book cruises, manage their bookings, update personal information, and customize their cruise experience. Such self-service approach provides greater flexibility and reduces the need to contact customer support, leading to a better guest experience.

Agents can access a secure booking portal to manage reservations. Our API allows external web development companies to fully customize the booking and management processes, including the layout and booking sequence. We provide detailed API documentation and work closely with third parties to ensure smooth implementation.

API

API Solutions