eVoyager

All-in-one cruise passenger app

Managing a cruise journey has never been easier. eVoyager is cruisePAL’s all-in-one guest platform available on web and mobile, that empowers passengers to take full control of their cruise experience, from pre-boarding planning to post-cruise feedback.

Whether booking a restaurant, completing check-in, or reviewing an itinerary, eVoyager delivers a seamless, self-service experience that keeps guests engaged and operators in full command.

Outstanding Guest Experience

Operational Excellence

Boosted Revenue and Engagement

Future-Readiness for Your Business

Complete Operational Control

Outstanding Guest Experience

Seamlessly integrate eVoyager into your cruise line’s ecosystem, offering a unified platform for guests to manage their journey. Guests can access eVoyager any time and from anywhere, both via web and a mobile application.

Operational Excellence

Optimize your operations and enhance efficiency with eVoyager’s customizable and integrable solution.

Boosted Revenue and Engagement

Equip your guests with a tech-forward journey, driving increased revenue and stronger relationships.

Future-Readiness for Your Business

Lead the way in digital innovation and stay ahead of the competition with eVoyager.

Complete Operational Control

Take full command of the eVoyager Administrator Panel. Seamlessly manage the master data, user authentication and profile settings, payment gateway integration, reservations, add-on services, including excursions, restaurant bookings, spa treatments, internet packages, and much more, all from one centralized platform.

Product features

Seamless User Authentication

Guests can seamlessly log in to the eVoyager application by entering the booking number that is automatically validated and used by the system to fetch the booking details like passenger and booking information, cruise, category, cabin, etc. Login with email and OTB to validate the email address authenticity is also supported.

Easy Profile Management

Guests can easily update their profiles, upload photos, add documents such as passports or visas, they can view loyalty point details, and review past and current booking history.

Complete Cruise Overview

The Dashboard serves as the central hub for seamless navigation and a comprehensive overview of the upcoming cruise. Guests can view key details such as the countdown to departure, weather information for the departure port, and a summary of planned experiences, including tours, spa treatments, and restaurant reservations.

Planned experiences can be displayed in flexible formats, allowing guests to switch between timeline, daily, and weekly views for easy planning and a clear overview of their schedule.

The Home Page also provides quick access to all essential features of the application, ensuring intuitive and user-friendly navigation throughout the entire cruise journey.

Flexible Survey Management

eVoyager facilitates dynamic setup and management of diverse survey styles, questionnaires, manifest information, and guest ratings related to marketing programs, customer satisfaction, feedback on cruise, support services, new products, and more.

Outstanding Pre-Cruise Shopping Experience

Guests can explore and personalize their upcoming voyage with a seamless pre-cruise shopping experience where available add-ons are presented in intuitive categories along with detailed descriptions and images to support informed choices.

Within the flow, guests can browse and select from a variety of add-ons, book restaurants, spa treatments, and tours, choose their preferred dates and time slots for activities, add personalized comments or requests, and share seating preferences for restaurant reservations. Guests can also purchase internet packages and other amenities, and securely complete payment for all selected items in one place. eVoyager additionally supports full pre-cruise item modification and cancellation flows.

Mobile Self Check-in

Guests can check in for the voyage. The system will perform all necessary validations with respect to document availability, profile information, and perform the check-in process.

Frequently asked questions

Are notifications and updates displayed in eVoyager?

Yes, eVoyager keeps guests informed by displaying important updates, status changes, outstanding dues, mandatory actions, and other relevant information in a dedicated notifications section.

Can guests mark events and sales add-ons as favourites?

Yes, eVoyager allows guests to mark cruises and various on-board sales add-ons, including restaurant seating, SPA treatments, excursions, etc., as favourites for quick and easy access later.

Is the eVoyager guest data shore-side linked to the ship data?

eVoyager provides for seamless data flow between shore and ship. With our cloud infrastructure, we are providing a centralized view of data with offline capabilities. eVoyager is integrated fully with the ship’s PMS, POS, and related modules.