eVoyager

All-in-one cruise passenger app

Managing a cruise journey has never been easier. eVoyager is cruisePAL’s all-in-one guest platform available on web and mobile, that empowers passengers to take full control of their cruise experience, from pre-boarding planning to post-cruise feedback.

Whether booking a restaurant, completing check-in, or reviewing an itinerary, eVoyager delivers a seamless, self-service experience that keeps guests engaged and operators in full command.

Outstanding Guest Experience

Operational Excellence

Boosted Revenue and Engagement

Future-Readiness for Your Business

Complete Operational Control

Outstanding Guest Experience

Seamlessly integrate eVoyager into your cruise line’s ecosystem, offering a unified platform for guests to manage their journey. Guests can access eVoyager any time and from anywhere, both via web and a mobile application.

Operational Excellence

Optimize your operations and enhance efficiency with eVoyager’s customizable and integrable solution.

Boosted Revenue and Engagement

Equip your guests with a tech-forward journey, driving increased revenue and stronger relationships.

Future-Readiness for Your Business

Lead the way in digital innovation and stay ahead of the competition with eVoyager.

Complete Operational Control

Take full command of the eVoyager Administrator Panel. Seamlessly manage the master data, user authentication and profile settings, payment gateway integration, reservations, add-on services, including excursions, restaurant bookings, spa treatments, internet packages, and much more, all from one centralized platform.

Product features

Seamless User Authentication

Guests can seamlessly log in to the eVoyager application by entering the booking number that is automatically validated and used by the system to fetch the booking details like passenger and booking information, cruise, category, cabin, etc. Login with email and OTB to validate the email address authenticity is also supported.

Easy Profile Management

Guests can easily update their profiles, upload photos, add documents such as passports or visas, they can view loyalty point details, and review past and current booking history.

Complete Cruise Overview

The Dashboard serves as the central hub for seamless navigation and a comprehensive overview of the upcoming cruise. Guests can view key details such as the countdown to departure, weather information for the departure port, and a summary of planned experiences, including tours, spa treatments, and restaurant reservations.

Planned experiences can be displayed in flexible formats, allowing guests to switch between timeline, daily, and weekly views for easy planning and a clear overview of their schedule.

The Home Page also provides quick access to all essential features of the application, ensuring intuitive and user-friendly navigation throughout the entire cruise journey.

Flexible Survey Management

eVoyager facilitates dynamic setup and management of diverse survey styles, questionnaires, manifest information, and guest ratings related to marketing programs, customer satisfaction, feedback on cruise, support services, new products, and more.

Outstanding Pre-Cruise Shopping Experience

Guests can explore and personalize their upcoming voyage with a seamless pre-cruise shopping experience where available add-ons are presented in intuitive categories along with detailed descriptions and images to support informed choices.

Within the flow, guests can browse and select from a variety of add-ons, book restaurants, spa treatments, and tours, choose their preferred dates and time slots for activities, add personalized comments or requests, and share seating preferences for restaurant reservations. Guests can also purchase internet packages and other amenities, and securely complete payment for all selected items in one place. eVoyager additionally supports full pre-cruise item modification and cancellation flows.

Mobile Self Check-in

Guests can check in for the voyage. The system will perform all necessary validations with respect to document availability, profile information, and perform the check-in process.

Frequently asked questions

How can cruise passengers manage their entire journey from one app?

cruisePAL eVoyager gives passengers a single platform to manage their cruise experience from pre-boarding to post-cruise feedback. Guests can complete check-in, view itineraries, manage bookings, reserve excursions, book restaurants and spa treatments, make payments, and access important travel information through web and mobile applications.

How do cruise lines let guest complete check-in before arriving at the terminal?

cruisePAL eVoyager supports mobile self-check-in, allowing guests to complete required validations before boarding. The system verifies documents, profile information, and booking details, helping cruise lines streamline embarkation and reduce waiting times at the terminal.

How can passengers book excursions, dining, and onboard activities before a cruise?

cruisePAL eVoyager enables guests to browse, select, and purchase excursions, restaurants, spa treatments, internet packages, and other services before sailing. Guests can choose preferred dates and times, add special requests, and complete payments within a single platform.

How can cruise operators improve guest satisfaction through digital self- service?

cruisePAL eVoyager empowers guests to manage bookings, update profiles, upload travel documents, complete surveys, and access cruise information independently. This self-service approach reduces administrative workload while creating a smoother and more personalized guest experience.

How do passengers keep track of their cruise plans and reservations in one place?

cruisePAL eVoyager provides a centralized dashboard that displays cruise details, departure countdowns, planned activities, restaurant bookings, spa reservations, and excursions. Guests can view their schedule in timeline, daily, or weekly formats for easier trip planning.

How can cruise lines increase onboard revenue before guests even board the ship?

cruisePAL eVoyager offers a pre-cruise shopping experience where guests can purchase add-ons such as excursions, dining packages, spa treatments, internet packages, and other services before departure. This helps cruise lines increase guest engagement and generate additional revenue.

How do cruise companies collect guest feedback and improve future passenger experience?

cruisePAL eVoyager includes flexible survey and feedback management tools that allow guests to submit ratings, questionnaires, and satisfaction surveys. Cruise operators can analyze responses to better understand guest preferences, improve services, and make more informed business decisions.