Blog Post

July 26, 2024

Victory Cruise Lines is live with cruisePAL CRS

We’re excited to announce that Victory Cruise Lines has implemented cruisePAL CRS, the industry-leading Central Reservation System (CRS), to power their reservation needs!

cruisePAL CRS is a web-based, cloud-ready solution packed with modern features designed to streamline cruise line operations and elevate guest service. After a thorough evaluation, Victory Cruise Lines recognized the numerous advantages of cruisePAL CRS, including user-friendly interface which eases navigation for both agents and customers and a comprehensive feature set tailored specifically for the cruise industry.Victory Cruise Lines has already integrated cruisePAL CRS into their entire reservation process, including: Bookings, Reservation Revisions, Payments, Sales Invoices & Commissions, Agency Account Reconciliation and more! The web-based nature of cruisePAL CRS empowers agents to work remotely, supporting a flexible work-from-home policy.Victory Cruise Lines’ integration of cruisePAL CRS underscores their unwavering commitment to providing a truly enjoyable experience for all passengers. We’re thrilled to support their exciting revival on the Great Lakes! Victory Cruise Lines offers coastal cruising adventures aboard their beautiful ships, M/V Victory I and Victory II. Passengers can expect breathtaking views as they navigate the Great Lakes region. Planned itineraries include voyages between Chicago and Toronto, Chicago and Montreal, and Chicago Roundtrips exploring Lake Michigan and Lake Superior.

“The Victory Cruise Lines team is delighted with our decision to partner with Resco to use the cruisePAL system for our reservations processes. With a group of experts supervising the operation the entire time, the team has worked quickly to get the system up.The platform is very easy to use and can be tailored to fit our specific business needs and procedures. We found just what we needed to manage our reservations and operational processes throughout their whole array of solutions.” says Eric Long, Reservations Director at Victory Cruise Lines.

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