xCreate™

Cruise Apps – Ship Management Mobile Solutions

Unleashing operational excellence with the Cruise Guest Service App

Cruise Apps are designed to fully optimize your cruise ship operations and hotel maintenance processes, our mobile apps provide end users with tools to perform tasks on-the-go. Our innovative solutions feature real-time updates, offline capabilities, seamless service management, and user-friendly interfaces.

User-friendly

Automatic data syncing

Minimal training required

Secured access

Customizable

Frequent updates
and enhancements

xMobile™

xCreate™

xInspector™

xButler™

xCreate™ allows users to create real-time service and work orders from their mobile devices. Any user with the cruise app can quickly handle a guest complaint or maintenance task. The app automatically sends the ticket to the right department for resolution.

Product features

Effortless Issue Generation

xCreate™ seamlessly integrates with IssuTrax Web’s defined “Issue Classes”. The application offers intuitive hotkeys and clickable issue types for the quick and effortless creation of common or repetitive issues. With a user-friendly interface mirroring IssuTrax Web’s functionality, xCreate™ ensures consistent data entry and validation.

 

Real-time Sync Integration

xCreate™ is fully optimized for mobile devices, offering compatibility across various screen sizes, including smartphones and tablets. The application operates in real-time, requiring a Wi-Fi connection for functionality. Issues created with the application immediately synchronize with IssuTrax™ Web and with xMobile™ cruise app, providing a unified and efficient platform for issue management and resolution.

PMS Integration

Using the same business rules as the web version, xCreate™ easily helps with cruise guest service problems. It connects with the ship’s system to find guests, record their names, loyalty levels, and booking numbers, and link them to current issues.

Enhanced Multimedia
Captures

With xCreate™ users can use their device’s camera, to capture and attach pictures relevant to service orders. Additionally, they can record voice memos for further issue documentation. During the service order creation, the app smartly checks for duplicate and repeat issues, to present them for confirmation and validation. The user checks and ensures accuracy and efficiency in issue capture and management.

Benefits of xCreate™ Cruise App

Real-time
ticket creation

Create tickets instantly to address issues as they arise.

Swift guest complaint logging

Log guest complaints efficiently for prompt resolution

Immediate synchronization

Seamlessly sync with IssuTrax™ Web and xMobile™ for real-time updates.

Multimedia
support

Capture pictures and add voice recordings to reported issues for thorough documentation and resolution.

Frequently asked questions

How do I see the issues created with the xCreate™ mobile application on the web?

The xCreate™ mobile application seamlessly operates online, instantly mirroring any generated issues within the IssuTrax web platform.

Can I create guest associated issues?

Yes, the application is flexible, and it allows users to create guest-associated issues. Furthermore, users can use emojis to capture and record the guest’s mood.

What application is used on the cruise ships on the go to create service tickets?

This application allows users to create real-time service and work orders from mobile devices. xCreate™ enables any user with the application to quickly handle guest complaints or maintenance tasks. The application automatically sends tickets to the right department for resolution, offering intuitive hotkeys and clickable issue types for effortless creation of common or repetitive issues.

How does real-time cruise complaint logging work?

Real-time cruise complaint logging creates tickets instantly to address issues as they arise. xCreate™ operates online, requiring Wi-Fi connection for functionality. Issues created with the application immediately synchronize with IssuTrax™ Web and xMobile™ cruise application, providing unified and efficient platforms for issue management. The application logs guest complaints efficiently for prompt resolution with swift processing.

What are the benefits of mobile cruise service order creation?

Mobile cruise service order creation benefits include real-time ticket creation for instant issue addressing, swift guest complaint logging for prompt resolution, immediate synchronization with web and mobile platforms, multimedia support for capturing pictures and voice recordings, user-friendly interfaces requiring minimal training, automatic data syncing, secured access, and customizable features for optimized cruise operations and enhanced service delivery.