IssuTrax™
Cruise Ship Hospitality Management Software: Enhance Passenger Experience with IssuTrax™
IssuTrax™ is a comprehensive and flexible hotel maintenance and cruise guest service automation tool
Our cruise hospitality management software with web and mobile solutions enhances shipboard operations by improving service efficiency, maintenance, issue tracking, communication, and personalization. This leads to a better guest experience and overall satisfaction.
Centralized Collaboration
Streamlined workflow
Enhanced Guest Service
3rd-Party Integration
Mobile
Centralized collaboration
IssuTrax™ connects your staff, locations, and resources within a centralized system. This integration enables real-time collaboration, allowing easy creation, tracking, and management of various requests. These include guest service orders, maintenance tasks, safety issues, environmental concerns, and outside vendor work.
Streamlined workflow
With customizable business rules and system configurations, IssuTrax™ ensures that multi-step workflows are defined for each issue type. This guarantees that the appropriate department or user is assigned to each task, from initiation to completion, optimizing efficiency and accountability.
Enhanced guest service
IssuTrax™ empowers your team to deliver exceptional service in addressing guest-related matters. By streamlining communications and processes, our cruise ship hospitality management software ensures swift response times, ultimately enhancing guest satisfaction and the overall onboard experience.
3rd-Party integration
IssuTrax™ seamlessly integrates with various third-party products such as Property Management Systems (PMS), Private Branch Exchange (PBX), Customer Relationship Management (CRM), BI tools, and Inventory Management Systems. This integration enhances overall operational efficiency.
Mobile
IssuTrax™ provides mobile solutions tailored for different departments like housekeeping, guest services, technical teams, and audit & inspections. This mobile accessibility ensures that your team remains connected and efficient, no matter where they are on the ship.
Product features
Optional modules
xMobile™
xCreate™
xInspector™
xButler™
API
IVR
PMS
Maintenance Interface
xMobile™
The xMobile™ Cruise hospitality management app is used by technicians, housekeeping staff and other users who are assigned to complete or fulfil tasks. The main function is to allow these users to remain mobile and automatically receive work/service orders and update the system on progress and completion of tasks while providing valuable data to help management improve processes and maintenance.
xCreate™
Allows users to create service and work orders from their mobile devices in real time. Any user with the app can promptly address a guest complaint or maintenance task and have the ticket automatically routed to the appropriate department for resolution.
xInspector™
xInspector™ is a mobile based cruise ship inspection app designed to conduct inspections or audits onboard vessels. With IssuTrax xInspector™, you can define all your questions and response types. It allows you to assign points to questions, set pass/fail scores, schedule auto re-inspections, create tickets on failed questions, set corporate standards, and track departmental or user scores.
xButler™
Specifically designed for housekeeping staff and supervisors. xButler™ interacts with the with the Property Management System (PMS) to capture amenities, special requests, and guest details, displaying them to cabin stewards by cabin section. xButler™ also contains a cabin status function as well as a supervisor overview of sections and cleaning progress.
IssuTrax™ Customer API
The IssuTrax™ Customer API allows our customers to access the IssuTrax™ Create Issue web service directly from a guest-facing mobile application. Guests can make requests from their mobile devices for such things as extra towels, room service, clean-up the room, or report an issue. IssuTrax™ will process the request in real time and route it to the appropriate department/person. The API can also update the guest’s mobile devices on the status of their request.
IssuTrax™ IVR
Allows users to create, update, and close issues in real-time from any phone connected to the PBX system and follows the same workflow and rules as IssuTrax Web.
IssuTrax™ PMS Interface
IssuTrax™ interfaces with the major cruise line PMS providers to capture guest details such as name, cabin number, booking number, loyalty level, etc., when creating a guest service issue.
Maintenance Interface
Query parts in Inventory to view the stock locations and inventory quantity to complete a task and track requisitions associated with an IssuTrax™ order. Automatically tracks and displays the status of an order request in the Purchasing system.
Frequently asked questions
How can IssuTrax™ help my business?
IssuTrax revolutionizes business operations by streamlining unplanned maintenance tasks, optimizing guest interactions, and providing efficient internal and external communication. Through workflow automation, it boosts productivity, offering real-time insights for effective management decisions.
The platform achieves faster response times and improves customer satisfaction. It also allows comprehensive fleet-wide performance analysis from a centralized system. IssuTrax is your key to enhanced operational efficiency and customer service excellence.
How does IssuTrax™ enhance the guest experience?
IssuTrax™ transforms the guest experience by enhancing service efficiency, simplifying maintenance tasks, facilitating clear communication, and offering personalized interactions. As a digital solution tool, IssuTrax™ plays a pivotal role in ensuring a smoother and more enjoyable guest journey.
Can I request custom changes and new features in IssuTrax™?
cruisePAL Software provides the flexibility to incorporate customized changes and enhancements tailored to your business needs. Our team dedicates itself to working closely with clients to align the software with their requirements whenever possible, ensuring compatibility and satisfaction.
Do I get product upgrades with IssuTrax™?
Yes, at cruisePAL Software we continuously enhance our products to ensure they are user-friendly and incorporate the latest technologies.
Can IssuTrax™ integrate with my guest user mobile application?
Our customer API integrates with your guest’s mobile app, enabling real-time communication with IssuTrax™. This allows guests to easily request services, report issues, and access information, enhancing their cruise experience.
