CyberCafe @Sea

Empower guests with

seamless connectivity

a versatile shipboard WiFi
management solution

A highly flexible Internet Café / Captive Portal solution designed for shipboard WiFi management and billing. This versatile system facilitates seamless connectivity, enabling guests and crew to connect their smartphones, tablets, and notebooks to the Internet.

Flexible Internet Pricing

Customer Branded

Access Restriction

Multi-language support

Secure

Configure your internet pricing plans for guests and crew by time, data, length of stay, loyalty level, courtesy plans, and more. Free site access is also supported.
Guest-facing login and web pages can be customized with customer logos and images, reinforcing brand guidelines.
Block websites based on applications i.e. Netflix or YouTube, block video streaming, and internet calling. Separate rules apply to guests and crew.
Configurable to accommodate any Western language, this advanced feature ensures a user-friendly experience for individuals from diverse linguistic backgrounds, enhancing overall satisfaction with the connectivity experience onboard
With integrated security features, it proactively prevents breaches and system disruptions, ensuring a safe and secure online environment for both guests and crew. What sets CyberCafe@Sea apart is that the system operates on a dedicated network, separate from the main corporate network, providing an additional layer of protection.

Product features

Seamless Registration
& Billing

This user-friendly functionality allows guests to swiftly log in and register from their devices, with real-time authentication facilitating instant Internet access and timely billing. Cruise lines benefit from the flexibility to tailor pricing plans based on time, data, loyalty levels, and cabin categories, aligning with diverse strategies. This efficient system not only contributes to a positive onboard experience but also enables cruise lines to manage costs transparently while delivering superior connectivity.

Insightful Analytics

CyberCafe@Sea’s Reporting offers insightful cruise/voyage analytics, empowering cruise lines with comprehensive data on sales, internet usage, internet plan utilization, refunds, and bandwidth statistics. This feature facilitates data-driven decision-making, allowing cruise lines to optimize connectivity offerings based on accurate insights. Detailed analytics not only enhance operational efficiency but also provide valuable information to enhance the overall guest experience

Access Codes

CyberCafe@Sea introduces a hassle-free solution for connectivity access. By providing guests, crew, employees, and contractors with unique access codes, the voucher system enables convenient Internet access without relying on the Property Management System (PMS). This feature not only simplifies the login process but also enhances flexibility in managing connectivity across different user groups.

Personalized Notifications

The notifications feature on CyberCafe@Sea’s intuitive platform offers a personalized touch to guest communication. With customizable messages, cruise lines can effortlessly keep guests informed about pricing updates, internet plan expiry details, loyalty rewards, and more. This tailored approach enhances the overall guest experience, providing timely and relevant information. Whether it’s notifying about exclusive offers, upcoming events, or loyalty program benefits, the notifications feature ensures that guests stay engaged and well-informed throughout their journey, contributing to a positive and seamless connectivity experience on board.

Frequently asked questions

How can IssuTrax™ help my business?

IssuTrax revolutionizes business operations by streamlining unplanned maintenance tasks, optimizing guest interactions, and providing efficient internal and external communication. Through workflow automation, it boosts productivity, offering real-time insights for effective management decisions. Faster response times and improved customer satisfaction are achieved, and the platform allows comprehensive fleet-wide performance analysis from a centralized system. IssuTrax is your key to enhanced operational efficiency and customer service excellence.

How does IssuTrax™ enhance the guest experience?

IssuTrax™ transforms the guest experience by enhancing service efficiency, simplifying maintenance tasks, facilitating clear communication, and offering personalized interactions. As a digital solution tool, IssuTrax™ plays a pivotal role in ensuring a smoother and more enjoyable guest journey.

Can I request custom changes and new features in IssuTrax™?

OnboarD Software provides the flexibility to incorporate customized changes and enhancements tailored to your business needs. Our team is dedicated to working closely with clients to align the software to their requirements whenever possible ensuring compatibility and satisfaction.

Do I get product upgrades with IssuTrax™?

All customers with an active support contract receive regular product upgrades as part of their license. At OnboarD Software, our continuous mission is to enhance our products, ensuring user-friendliness while also incorporating the latest technologies.

Can IssuTrax™ integrate with my guest user mobile application?

We offer a customer API that can be integrated with a customer’s guest user mobile app. This enables real-time communication and interaction between the app and IssuTrax™, providing your guests with convenient ways to request services, report issues, and access information.