CyberCafe @Sea

Empower guests with seamless Wi-Fi management

Software – CyberCafe@Sea™

CyberCafe@Sea™ is a versatile Wi-Fi management software with a captive portal, specifically designed for Cruise Ships & Maritime

A highly flexible Internet Café / Captive Portal solution designed for onboard wi-fi management and billing. This versatile Wi-fi management software for cruise ships & maritime systems has seamless connectivity, enabling guests and crew to connect their smartphones, tablets, and notebooks to the Internet.

Flexible Internet Pricing

Customer Branded

QOS and Content Filtering

Multi-language Support

Secure

Flexible Internet Pricing

Configure your internet pricing plans for guests and crew by time, data, length of stay, loyalty level, courtesy plans, and more. Free site access is also supported.

Customer Branded Service

Guest-facing login and web pages can be customized with customer logos and images, reinforcing brand guidelines.

QOS and Content Filtering

Implement custom defined bandwidth controls and block sites, video streaming, and internet calling with different rules between guests and crew.

Multiple Language Support

CyberCafe@Sea™ takes wireless connectivity a step further by configuring it to accommodate any Western language. This advanced feature ensures a user-friendly experience for individuals from diverse linguistic backgrounds, enhancing overall satisfaction with the connectivity experience onboard.

Secure Wi-Fi Connection

CyberCafe@Sea™ uses integrated security features to prevent breaches and disturbances. It ensures a safe and secure online environment for both guests and crew. CyberCafe@Sea ship Wifi solution system operates on a dedicated network, separate from the main corporate network. This dedicated network provides an additional layer of protection.

Product features

Seamless Registration
& Billing

Using this functionality, the cruise guests can easily register and log in to the onboard wi-fi using their devices. This feature has real-time authentication, facilitating instant Internet access and timely billing. The Cruise lines benefit from the flexibility to tailor pricing plans based on time, data, loyalty levels, and cabin categories, aligning with diverse strategies. This efficient system not only contributes to a positive onboard experience but also enables cruise lines to manage costs transparently while delivering superior connectivity.

 

Insightful Analytics

CyberCafe@Sea’s Reporting offers insightful cruise/voyage analytics, empowering cruise lines with comprehensive data on sales, internet usage, package usage, refunds, and bandwidth statistics. This feature facilitates data-driven decision-making, allowing cruise lines to optimize connectivity offerings based on accurate insights. Detailed analytics not only enhance operational efficiency but also provide valuable information to enhance the overall guest experience

Access Codes

CyberCafe@Sea™ introduces a hassle-free and cost-effective solution for connectivity access. The guests, crew, employees, and contractors will get unique access codes to access the internet easily. This voucher system enables convenient Internet access without relying on the Property Management System (PMS). This feature not only simplifies the login process but also enhances flexibility in managing connectivity across different user groups.

Personalized Notifications

The notifications feature on CyberCafe@Sea’s intuitive platform offers a personalized touch to guest communication. Cruise lines effortlessly inform guests about pricing updates, package expiry details, loyalty rewards, and more with customizable messages. This tailored approach enhances the overall guest experience, providing timely and relevant information. The notifications feature ensures that guests stay engaged and well-informed throughout their journey about exclusive offers, upcoming events, or loyalty program benefits, contributing to a positive and seamless connectivity experience on board.

Frequently asked questions

Does your service include internet access through CyberCafe@Sea™?

CyberCafe@Sea™ is not an internet service provider, but it works well with all main satellite providers. This highly flexible Internet Café / Captive Portal solution allows customers to manage and bill for Internet services on ships. The actual provision of internet service is typically facilitated through the ship’s existing internet connectivity infrastructure or a dedicated service provider.

Do you offer loyalty internet plans for returning guests?

Yes, within our ship wifi management system, loyalty internet plans stand out as a key feature. It recognizes and rewards the returning guests. Our loyalty internet plan can be useful in providing guests with a free trial or discounted internet access.

Is it possible for users to request refunds through the platform?

Absolutely yes, our system enables users to easily initiate both partial and full refunds for their internet plans, providing flexibility and customer satisfaction.

Can you block access to specific websites?

Yes, you can. Our content filtering tools block inappropriate or high-bandwidth websites such as Netflix and YouTube. Additionally, we can selectively block video streaming and internet calling services while still allowing communication via chat applications. 

Is it possible to customize CyberCafe@Sea™ with branding specific to each customer?

Guest-facing pages are fully customizable, with the ability to incorporate images and logos, based on your brand guidelines.