Fleet Revenue Management & BI

The Fleet Revenue Management & Business Intelligence (BI) module provides a powerful, real-time solution for tracking and analyzing onboard sales performance across the fleet. Sales postings generated on each ship are automatically synchronized with the shore-side system, eliminating the need for manual file-based exports at the end of each cruise.

Key features include:

• Real-Time Data Synchronization: Onboard sales data is continuously updated and sent back to shore, ensuring office teams have immediate access to the latest revenue figures without relying on manual reports or end-of-cruise exports.
• Business Intelligence Dashboards: These intuitive dashboards provide real-time snapshots of sales performance, allowing office-based users to monitor key metrics like total revenue, sales trends, and per-guest spend. The BI tools also offer in-depth analysis, enabling teams to make informed decisions and spot opportunities for improvement during the cruise.
• Fleet-Wide Visibility: The module gives a comprehensive view of revenue streams across the entire fleet, helping operators track performance on individual ships or compare multiple vessels in real-time. This system enhances operational efficiency, provides valuable insights, and allows for proactive management of revenue while cruises are in progress

Fleet Procurement
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The ships inventory can be centrally managed by shore-side users for all items which are stocked and sold onboard. We support full procurement path with simple steps to raise an order request, going out to tender, issuing purchase orders to suppliers before goods are received and finally invoiced. Such centralized management helps to simplify a fleet wide rollout with a standard setup, reduces training requirements and on-going admin costs.

Pre Check-In/Manifest:

This module enables passengers to complete their check-in process from the comfort of their home before boarding the ship. By accessing the pre-check-in system, passengers can provide all necessary details well in advance of embarkation. This includes:

• Passport Upload: Passengers can securely upload copies of their passports and other required identification documents.
• Manifest Information: Guests can enter personal details such as contact information, emergency contacts, and any additional information required for the manifest.
• Payment Setup: The module allows passengers to securely input and store credit card information, simplifying the onboard payment process and ensuring seamless transactions during their cruise.

By handling these steps in advance, the module streamlines the boarding experience, reduces wait times at the terminal, and ensures compliance with legal and safety regulations.

Visitor Handling

This module simplifies the management of ship visits, including guided tours for travel agents, potential customers, or daily visits from crew members’ friends and families. With the Visitor Management system:

• Crew and Staff Applications: Crew and staff members can easily apply online for visitor access, with requests automatically routed to the appropriate department for approval and action.
• Technical Visitor Processing: The system also streamlines the handling of technical visitors, such as engine maintainers, port agents, and other contractors who need to board the ship to perform their duties. Their visits can be processed and approved using the same efficient workflow.
• Daily Visit Sales for Potential Customers: For potential customers, daily ship visits can be sold by integrating a secure payment process, enhancing both guest experience and revenue opportunities.
• Boarding Pass Issuance: Once approved, visitors will receive a digital boarding pass, with all relevant information synchronized to the ship’s system and available at the gangway when they embark.
• Enhanced Security and Transparency: In addition to streamlining procedures, the module boosts security and transparency, offering real-time visibility from the office of who is onboard or scheduled to visit at any given time.

This module not only optimizes visit management but also increases onboard safety and improves operational control.

eSouls

Souls-on-board information is immediately visible on screen, including on mobile devices. Gangway and Muster data is continuously being transferred from ship to shore, offering head office personnel a real-time overview of aboard/ashore figures and muster station data. This substantially improves situational awareness and facilitates the decision making process during General Emergency, Crew Drills, Abandon Ship and Landfall situations.