CRS

Central Reservation System

Simplifying Bookings, Optimizing operations

cruisePAL’s CRS module is a web-based comprehensive reservation system that simplifies booking processes and optimizes operational flow

Web-Based Platform

Reservation and Operations Efficiency

User-Friendly & Customizable Interface 

Accurate Demand Forecasting

Better Decision-Making

360° Passenger View

Web-Based Platform

cruisePAL’s CRS module is built on the very latest technology and architecture​. It is a web-based cloud-first platform – there is no need for Windows client installation on user workstations. Additionally, it can be accessed from anywhere, eliminating the need for local installations and supporting flexible work from home policy.

Reservation and Operations Efficiency

The comprehensive reservation management system simplifies booking processes and enhances operational flow. It supports all major reservation functions for all customer call center types. As the CRS module is an intuitive system with a clear, user-friendly interface, its ease of use allows new users to start working with the solution right-away, saving resources on trainings.

User-Friendly, Customizable Interface for Effortless Navigation and Control

cruisePAL provides a user-experience optimized interface with easy navigations, menu controls and administration capabilities. The application is highly customizable and provides a wide variety of configuration controls to users with appropriate privileges, which allows dynamic configuration changes on-the-go without technical intervention.

Accurate Demand Forecasting and Profit Maximization

cruisePAL’s CRS module offers sophisticated yield management enabling dynamic revenue and inventory planning, setting Targets/Budgets at event level. Yield management functionality is aimed at optimizing the utilization levels of events to achieve two main key results: Sales Count maximization (Inventory utilization) and Sale Amount maximization (Revenue Optimization).

Better Decision-Making

cruisePAL’s CRS module has an advanced reporting engine with a flexible design tool and exciting Power BI functionality with AI-powered analytics for real-time sales insights. Experience an efficient financial system complemented by detailed reporting to aid in better decision-making. Access a comprehensive list of reports based on modifications to user’s specific requirements, with extensive financial reports, occupancy statistics, performance and forecast reports, marketing campaigns’ performance analytics.

360° Passenger View Through Integration

cruisePAL’s CRS module enables ease of integration and exchange of data with external systems such as Property Management System (PMS), Global Distribution System (GDS), electronic payment providers, general ledgers, and telephone systems. With the PMS/POS modules on board, a cruise line is closer to an accurate 360° passenger view of the Shore to Ship and back.

Product features

Integration with CRM

The CRS and CRM modules seamlessy connect into a complete enterprise solution, improving the management of data between Marketing & Sales. As other interfaces are not necessary, the module is particularly desirable for small and medium-sized companies not wishing to invest in third party software.

Multi-Currency and Multi-Language Support

cruisePAL’s CRS module incorporates multiple currencies and languages to support customers’ global operations and international workforce.

Enhanced Group Handling ​

Agents can create a group shell and set hard and soft allocation on a category level. cruisePAL’s CRS module also supports definition and setting up of pricing, payment rules, commission rules, extras (like e.g. free accommodation for the tour guide), policies and other contract details. Agents can specify the expected number of passengers, cabins, and their occupancy. It is possible to include add-ons, surcharges and discounts for the entire group and for individuals.

Advanced Packages

cruisePAL’s CRS module facilitates the set-up and booking of dynamic pre- and post-packages, including flights, transfers, hotels, and excursions etc. as well as other types of packages.

Sophisticated Yield and Revenue Management

cruisePAL’s CRS module enables cruise lines to accurately forecast demand for their products, assess supply, and maximize profits by offering yield and revenue management. Business can set targets/sales-budgets as well as pre-defined rules and based on such rules products, product categories or financial aspects (prices/discounts/surcharges/commissions) will be automatically adjusted and presented in the shopping flow. Monitoring mechanisms and dashboards to view the statistics and performance at a voyage or ship level are provided.

Frequently asked questions

What are the benefits of cruisePAL's CRS module being cloud-first?

The benefits include:

  • Lower equipment and maintenance costs than previous on-site server solutions.
  • Increased speed of delivery for updates, repairs, and improvements.
  • Access to powerful software building blocks and platforms with lower initial investment to build a more powerful product faster. This includes scalability, availability, security, and performance.
What features the module offer for demand forecasting and revenue optimization?

cruisePAL’s CRS module includes sophisticated yield management tools that enable dynamic revenue and inventory planning. It allows users to set targets and budgets at the event level, optimizing inventory utilization and maximizing sales and revenue. Additionally, the advanced reporting engine provides real-time sales insights, supporting better decision-making for financial management

How does the system improve reservation and operations efficiency for cruise lines?

The CRS module simplifies the booking process with a comprehensive reservation management system that supports all major functions for various customer call centers. Its intuitive, user-friendly interface allows new users to get started quickly, reducing the need for extensive training and enabling smoother operational flows.