Comprehensive cruise and
maritime digital solutions

Empowering cruise lines with next-gen cruise software and digital solutions leading the global market

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Enhance your technical and guest operations

cruisePAL represents a significant advancement in digital cruise solutions, offering a comprehensive suite of modules tailored to meet the evolving needs of operators and guests alike. Its integration of modules from industry-leading companies underscores its potential to drive efficiency and innovation in cruise operations.

This competitive advantage provides significant value to clients seeking innovative digital cruise solutions.

Sales &
Hotel Management

Crew
Management

Destination
Planning

Hotel Maintenance &
Guest Engagement

Marine Management

the first of its kind cruise solutions suite

Global Resources

Years of Experience

Global Locations

Vessels Connected

cruisePAL STANDS OUT FOR

  • Unified Operational Platform
  • Technology-Driven Efficiency
  • Strong Shareholder Stability
  • Continuous Investment in R&D
  • Software Customization & Development
  • Advanced AI & Cloud-Based Solutions

Sales & Hotel
Management

Crew
Management

Destination
Planning

Hotel Maintenance &
Guest Engagement

Marine
Management

IMPROVED CRUISE EFFICIENCY AND GUEST EXPERIENCE

Unlock unparalleled efficiency and guest satisfaction with cruisePAL’s innovative suite of sales and hotel management tools. Our solutions streamline guest relationships, optimize revenue, enhance crew performance, and ensure seamless fleet management.

OPTIMIZE YOUR CREW PERFORMANCE 

The web-based, cloud-ready cruisePAL solution provide state-of-the-art crew management functionalities. From hiring to disembarking you can automate your processes and gain access to real-time analytics, adopting technology-driven efficiency and improving crew satisfaction. 

SMART VOYAGE PLANNING 

Effortlessly plan and manage cruise destinations with real-time data and insights. 
Optimize routes and itineraries to enhance guest experiences while ensuring operational efficiency. Streamline destination planning with intuitive tools that support strategic decision-making. 

PROACTIVE GUEST SUPPORT & MAINTENANCE 

Enhance guest satisfaction with a seamless issue tracking and engagement systems. Boost staff productivity through workflow automation, real-time insights, and mobile apps, ensuring quick resolutions and efficient fleet-wide hotel performance management. 

INTEGRATED FLEET MANAGEMENT SOLUTIONS 

Optimize your marine operations with a comprehensive suite of tools designed for efficient cruise ship maintenance and financial oversight. These modules encompass inventory management, HSEQ compliance, and advanced analytics, ensuring your fleet operates smoothly and sustainably. With customizable IT solutions and a mobile-first approach, empower your operators and crew to manage processes and tasks seamlessly while adopting technologically advanced practices. 

Limitless functionalities and features
for everyone

Front Desk

Our cruise software is tailored to assist front office operations, ensuring a smooth and enhanced guest experience throughout their stay on the cruise ship.

  • Guest Reservations
  • Check in
  • Check Out
  • Visitor Lists
  • Guest Messages
  • Cabin inventory

Back Office

Track and organize guest data, inquiries, and bookings with the latest technology so your back-office staff can complete their tasks efficiently and effortlessly

  • Pricing and yield management
  • Easy to handle complex booking environments.
  • Import/ Export Reservations
  • Customer Relationship Management
  • Creation of Guest Service Issues

Safety

Ensure your crew and guests are safe on board by being proactive with the help of our diverse solutions.

  • Planned Maintenance Systems
  • Inspection software
  • Proactive alerts
  • Track Inspections and audits
  • Monitor and create maintenance tasks
  • Optimize and track the training of your crew onboard

Integration

Our cruise software provide seamless integration by sharing data and synchronizing processes while expanding your crew’s capabilities to improve overall efficiency and functionality.

  • Streamlined workflows.
  • Enhanced data consistency
  • Real-time data from multiple sources on single platforms
  • Enhanced user-experience
  • Scalability and futureproofing

Track & Monitor

Our cruise software enable operators to efficiently manage and optimize vessel operations by providing cruise ships with robust tracking and monitoring capabilities.

  • Real-time vessel tracking
  • Comprehensive data collection and reports
  • Proactive alerts and notifications
  • Performance analytics
  • Fleet optimization and planning

Finance

Leverage comprehensive financial capabilities that streamline the purchasing, cost, and insurance processes with efficient tools to manage multiple financial operations.

  • Simplified and automatic stages of the procurement lifecycle
  • Centralized vendor management
  • Efficient sourcing and bidding
  • Spend analysis and cost optimization
  • Enhanced visibility and reporting
  • Integration with financial and POS systems
  • Insurance claims management

HSQE

Discover solutions to enhance HSQE (Health, Safety, Quality, and Environment) management, maintaining your fleet’s safety standards.

  • Centralized HSQE management
  • Incident tracking and analysis
  • Risk assessment and mitigation
  • Compliance management

Crew Management

Automate administrative tasks and provide comprehensive data and tools to enable efficient crew planning, coordination, and evaluation.

  • Efficient crew scheduling and planning
  • Streamlined crew documentation and compliance management
  • Enhanced tracking and management of crew competencies
  • Improved communication and collaboration among crew members and shore-based teams
  • Simplified payroll and crew expense management

Reservations

Our solutions offer a range of features and benefits that enhance the reservation process. Enabling your guests to conveniently book, change, and track their cruise experience.

  • Cruise bookings
  • Leisure bookings on cruises
  • Food ordering
  • Real-time availability and pricing
  • Secure payment processing
  • Automated confirmations and notifications
  • Integration with 3rd-party systems

Connectivity

Enhance your guests’ experience by providing solutions that enable seamless connectivity aboard a cruise ship.

  • High-speed internet access for guests’ connectivity needs
  • Wi-Fi availability throughout the vessel for wireless connectivity
  • Compatibility with a range of devices for guest convenience
  • Seamless login and authentication methods
  • Onboard entertainment and streaming options
  • Personalized content delivery and notifications
  • Data usage tracking and accurate billing

Convenience

Provide a seamless and hassle-free journey for your guests. Our solutions cover all the necessary bases to satisfy your customers and ensure they want to travel with you again.

  • Digital check-in and express boarding for a faster embarkation process
  • Digital payment solutions for seamless onboard transactions
  • Self-service kiosks and terminals for convenient onboard interactions
  • Digital concierge and guest services for 24/7 assistance
  • Loyalty/Reward program
  • Quick and efficient guest issue resolution

PRODUCT UPDATES

  • EU ETS Features
    • Dashboard to monitor emissions
    • Simulator for upcoming voyages
    • Customizable report generation
  • FuelEU Features
    • Dashboard and Simulator adhering to EU’s GHG regulation
    • GHG intensity and compliance balance calculation
  • CII Features
    • Capture exceptions in consumption
    • Multi-voyage calculations
    • Automatic distance calculation
    • CII exemption capturing for all vessel types

 

  • Display History feature added
  • Guest Service Statistics feature added
  • Actions added when creating issues (Empathy and apology, Goodwill gesture, Service recovery, Info/service)
  • Faster replication process for HQ data warehouse

 

  • Updated Captive Portal for template switching
  • QoS Group offers customizable upload and download speeds
  • Added MB/GB-based data plans for upload and download